Question 1

Is ZEFU a factory or a trading company?

Accepted Answer

ZEFU is a manufacturer. Production is at its own 7,060 m²  factory in Lishui, Nanhai District, Foshan, with 6 production lines, and the factory was audited by Intertek (report CNIR2601SZ10615). You are welcome to visit or join a live video tour. See Inside Our Foshan Factory.

Question 2

Where is ZEFU located?

Accepted Answer

ZEFU’s factory is in Lishui Town, Nanhai District, Foshan, Guangdong, China. The factory company is Guangdong Zefu Medical Technology Co., Ltd.; the related Guangzhou Zefu Medical Technology Co., Ltd. is based in Guangzhou. Addresses and registration numbers are on our Company Facts page.

Question 3

How long has ZEFU been in business?

Accepted Answer

Since 2009. The business started as TingLan Nonwovens in 2009, was incorporated in Guangzhou in 2014 and has made products in its Foshan factory since 2024. Guangzhou Zefu was incorporated on 29 Sep 2014, and the Foshan factory company on 12 Aug 2024. Read our story on About ZEFU.

Question 4

Which markets does ZEFU supply?

Accepted Answer

We supply buyers in the USA, Japan, South Korea, the Middle East and Australia: skincare brands, Amazon sellers, spa distributors, hotel suppliers and maternity brands. We ship by sea or air on FOB, CIF or DDP terms. Market notes: USA, Australia and Saudi Arabia & the GCC.

Question 5

What products does ZEFU make?

Accepted Answer

ZEFU makes 12 product lines: disposable face towels, cosmetic cotton pads, stretchable compress pads, toner pad substrates, compressed towels, disposable bath towels, disposable underwear (including postpartum), bed sheets and travel kits, cotton swabs with paper sticks, dry and wet wipes, spunlace nonwoven fabric and pet grooming wipes. Browse all products.

Question 6

Viscose or cotton face towels — which is better for a skincare brand?

Accepted Answer

Viscose is softer and cheaper, which suits mainstream retail and Amazon. 100% cotton costs more but has higher wet strength and sheds less lint, which suits premium and sensitive-skin lines. Lyocell sits at the top: smooth, strong and very low-lint. Compare test data in Viscose vs Cotton vs Bamboo-Derived Viscose Face Towels.

Question 7

What GSM should a disposable face towel be?

Accepted Answer

Everyday disposable face towels are usually 50–60 gsm, which balances softness and cost. Thick “XL” towels sold on Amazon are typically 80–90 gsm and feel closer to a cloth towel when wet. Below 45 gsm, towels feel thin and tear more easily. Details: face towel GSM guide.

Question 8

What are stretchable compress pads?

Accepted Answer

Stretchable compress pads are thin, dry cotton or lyocell sheets that users soak in toner and stretch over the face as a quick sheet mask. 3-in-1 sets include pieces cut for the eyes, the nose-and-mouth area and the cheeks. See our stretchable compress pads and how they are made.

Question 9

Do you supply dry pads for toner pad filling lines?

Accepted Answer

Yes. Toner pad brands and fillers source dry cotton or lyocell pads from nonwoven factories, and ZEFU supplies embossed and dual-texture pads as cut pieces or rolls with tight GSM tolerance. See Toner Pad Substrates and our substrate guide for K-beauty brands.

Question 10

How are compressed towels made?

Accepted Answer

Compressed towels are cut from spunlace nonwoven (usually viscose or cotton), folded and pressed into a tablet under high pressure, then wrapped. When water is added, the fibers relax and the towel unfolds to full size in seconds. See Compressed Towels and our sourcing guide.

Question 11

What is spunlace nonwoven, and how is it different from spunbond?

Accepted Answer

Spunlace (hydroentangled) nonwoven is a fabric made by entangling loose fibers with high-pressure water jets instead of glue or heat. It is soft, absorbent and low-lint, so it suits face towels, wipes and cotton pads. Spunbond is made from heat-bonded plastic filaments, usually polypropylene: strong, but less soft and absorbent. See Disposable Face Towels.

Question 12

What should disposable postpartum underwear be made of?

Accepted Answer

Most disposable postpartum briefs are 100% cotton knit or breathable mesh, with a high waist that sits above a C-section incision and room for a maternity pad. Ours are 100% cotton, sizes S–XXL (AU 8–22), individually sealed. We do not label them sterile without a validated sterilization process. See Postpartum Underwear.

Question 13

What is the MOQ for private label face towels from China?

Accepted Answer

Most Chinese factories ask for 1,000–15,000 packs. At ZEFU the private-label MOQ is 1,000 boxes per design; stock packaging with your label can start lower. Production of stock sizes takes about 7 days for 1,000 packs. Full table by product: MOQ, Samples & Lead Times.

Question 14

Can we order below the MOQ?

Accepted Answer

Yes. You can start with our stock packaging plus your own label from 300–500 boxes, then move to fully printed packaging at 1,000 boxes per design. Combining several products in one order also helps fill a carton or container. See how on our MOQ page.

Question 15

How long does it take to launch a private label face towel?

Accepted Answer

Typically 4–8 weeks from first inquiry to shipment: about 1 week to choose specs, 1–2 weeks for packaging artwork, 5–7 days for pre-production samples and 15–25 days for production, plus sea freight. Step by step: How to Private Label Disposable Face Towels.

Question 16

What packaging options are there for private label face towels?

Accepted Answer

Common formats are printed boxes, soft pouches, rolls with printed wraps, hanging pull-out packs, individually wrapped sachets and gift boxes. Paper-based boxes make EU packaging rules easier to meet. We send dielines for your artwork. See the packaging step on OEM & Private Label Manufacturing.

Question 17

Can a factory supply FBA-ready face towels?

Accepted Answer

Yes. ZEFU packs cartons within Amazon FBA size and weight limits, applies FNSKU labels and provides documents Amazon may request during listing review, such as fiber test reports. See Private Label Supplier for Amazon Sellers.

Question 18

Can we get samples before ordering?

Accepted Answer

Yes. We send stock samples of most products within 2–3 days, so you can check softness, GSM, size and packing before you pay a deposit. Tell us the products and your shipping country on our Request a Sample Kit page.

Question 19

How much do samples cost, and who pays the courier?

Accepted Answer

The sample fee is Free (stock swatches) / USD $80–$150 (custom pre-production), and the courier is paid by the buyer (or billed to your DHL/FedEx account, credited on first order). Sample fees are credited against your first order. Express delivery to the USA, Australia or the Middle East usually takes 3–5 business days. Full policy: MOQ, Samples & Lead Times.

Question 20

How long do custom pre-production samples take?

Accepted Answer

Custom pre-production samples take 5–7 days after specs and artwork are confirmed. They show your exact size, GSM, embossing and printed packaging, and the approved sample becomes the reference for production checks. Start with a quote request.

Question 21

Can you match a product we already sell?

Accepted Answer

Usually, yes. Send your current product or its spec sheet, and we check fiber, GSM, size, embossing and pack count, then propose the closest base product or a custom spec. An exclusive embossing pattern may need a new roller USD $0 (7 CNIPA Patents) or $2,800 custom roller. Send samples via Request a Sample Kit.

Question 22

Which certifications do your products have?

Accepted Answer

Our quality system is ISO 9001 certified (Cert No. CNIR2601SZ10615 / ISO 9001), and our products are certified to OEKO-TEX® STANDARD 100 (certificate no. (Cert No. CNIR2601SZ10615 / ISO 9001)). Our factory was audited by Intertek (report CNIR2601SZ10615). Certificate copies, scopes and expiry dates are on Certifications & Compliance.

Question 23

How do I verify an OEKO-TEX certificate?

Accepted Answer

Enter the certificate number in OEKO-TEX Label Check on oeko-tex.com. Check the product class (Class I for baby, II for skin contact), the certified products and the expiry date: STANDARD 100 certificates are valid for one year and certify products, not factories. Our number is (Cert No. CNIR2601SZ10615 / ISO 9001); see Certifications & Compliance.

Question 24

How do you check quality on each order?

Accepted Answer

Every production lot is checked for basis weight, size, sheet count and appearance. We test for fluorescent whitening agents, formaldehyde, microbial load and lint, inspect finished goods at AQL 2.5 for major and 4.0 for minor defects, and keep retained samples for 24 months. See Quality Control.

Question 25

Do you have CE or FDA certificates?

Accepted Answer

No. Our consumer disposables do not need them: CE marking applies only to product types covered by EU harmonised law, such as medical devices, and FDA does not issue certificates. We show only certificates we hold, with numbers you can verify. See what we do and do not claim on Certifications & Compliance.

Question 26

Do disposable face towels need FDA registration?

Accepted Answer

Generally no. In the US, dry disposable face towels, cotton pads and compressed towels are consumer products, not FDA-regulated. FDA registration applies to medical devices (such as medical cotton swabs) and to cosmetics such as pre-moistened wipes. FDA does not issue certificates, so “FDA certified” claims are misleading. More on Supplying US Brands.

Question 27

What are US import duties on face towels from China in 2026?

Accepted Answer

Estimates as of October 2026: spunlace face towels (HTS 5603) about 37.5% (Section 301 List 3 25% plus forced-labor Section 301 12.5%); cotton pads (5601.21) about 41.1%; disposable briefs (6210.10.70) about 21%. Rates change often, so confirm with your customs broker before quoting. See duty estimates by product.

Question 28

Can face towels be called biodegradable?

Accepted Answer

Only with evidence and qualification. US FTC guides restrict unqualified “biodegradable” claims for items that go to landfill, and the EU has banned vague environmental claims since 27 September 2026. Brands can say “made from 100% viscose fibers (plastic-free)” when a fiber test report supports it, or cite a specific certification. See what we do not claim.

Question 29

What should Australian brands check before importing?

Accepted Answer

Dry towels, cotton pads and postpartum briefs sold without medical, sterile or antiviral claims are general consumer goods under the Australian Consumer Law; such claims can bring a product under the TGA. Wet wipes are cosmetics, so the importer must register with AICIS. Check your duty rate under ChAFTA with your customs broker. See Supplying Australian Brands.

Question 30

What do buyers in Saudi Arabia and the GCC need?

Accepted Answer

It depends on the product. Wet wipes are cosmetics and need SFDA notification before import; dry towels and briefs may need SASO conformity certificates through SABER, checked by HS code. We print Arabic/English labels on request and quote CIF Jeddah. See Supplying Saudi Arabia & the GCC.

Question 31

Which Incoterms do you quote?

Accepted Answer

We quote EXW, FOB Guangzhou (Nansha) or Shenzhen (Yantian/Shekou), CIF and, on request, DDP to Amazon warehouses. Because US duties are high, many US buyers ask for DDP or a landed-cost estimate. Every quotation states its validity period and shipping route. See Supplying US Brands for duty and shipping notes.

Question 32

What are your payment terms?

Accepted Answer

Our standard terms are 30% T/T deposit upon order confirmation and 70% T/T balance before shipment (after AQL inspection). Sample fees are paid by PayPal, Alibaba Trade Assurance, or T/T. Pro forma invoices are issued by Guangdong Zefu Medical Technology Co., Ltd. (or Guangzhou Zefu Medical Technology Co., Ltd.). Payment terms are confirmed in each written quotation; request a quote to see them for your order.

Question 33

Can we combine several products in one container?

Accepted Answer

Yes. Spa distributors, for example, can buy face towels, bath towels, bed sheets, disposable briefs and salon cotton pads from one factory: ZEFU ships mixed containers under one QC system and supports private label for distributors. See Spa, Salon & Esthetician Disposables.

Question 34

How do I place a first order?

Accepted Answer

In five steps: choose a base product, set specifications (material, GSM, size, embossing, count), design packaging from our dielines, approve pre-production samples, then produce and ship. Stock sizes take about 7 days for 1,000 packs. See the full process on OEM & Private Label Manufacturing.

Question 35

What information do you need to quote?

Accepted Answer

Send the product, size, GSM, format, quantity, target market and packaging type; a photo or link of a product you like helps. We reply within 12 hours on business days (Monday to Saturday, GMT+8)  with MOQ, price and lead time. Use our quote form or check spec sheets in Downloads.

Question 36

Will you keep our designs confidential?

Accepted Answer

Yes. We sign NDAs and do not show your packaging or custom embossing to other buyers. Your artwork files and specifications are used only for your orders. Send your own NDA with your inquiry, or ask us for ours. Contact our team on the Contact Us page.

Frequently Asked Questions

Key Facts, Capabilities & Commercial Standards

Topics on this page

Configure Your Private-Label Spec & Surface Texture

Build Your Custom Product Spec & Check Instant Factory MOQ

Face Towels (Pull-Out / Roll)

3D Pearl Weave (Best-Seller)

Plain Smooth Weave

Patented “Single Cotton Flower”

Patented “Reed Mat & Bauhinia”

Audited Facility, Certificates & Buyer FAQs

Ordering process

Evaluate Physical Swatches at Your Desk Before Committing.

Request Swatch Kit or FOB / DDP Quote